Privacy Policy

Please read this Privacy Policy carefully, as it contains essential information about how your personal data is processed and which cookies are used. By providing your personal data on the website and by providing Personal Data by e-mail addresses listed on this website, you declare that you have read and expressly agree to this Privacy Policy, as well as to the processing itself.

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Article 1 - General

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Symobo complies with the “Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data”, as amended by the Act of 11 December 1998 as well as the anti-spam provisions of Book XII of the Code of Economic Law concerning the “law of the electronic economy”.

Through the current Privacy Policy, Symobo also complies with the European Regulation 2016/679 of 27 April 2016 concerning the protection of personal data.

Symobo is responsible for processing your personal data. A statement has been made to the Commission for the Protection of Privacy regarding the processing of your personal data.

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Article 2 - Personal Data

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2.1. Personal data that you provide to us:

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Category 1: without registration: your IP address;

Category 2: fill out forms or place an order without registration: all fields in the form, as well as your IP address;

Category 3: upon registration: all fields in the form, as well as your IP address and password;

Category 4: via cookies.

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2.2. Symobo can collect data from you (Personal Data) in various ways:

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a. by using cookies (see below);

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b. during your registration and use of the Website;

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2.3. The Website also uses cookies that collect a number of personal data. For the provisions regarding the use of cookies, see article 8.

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Article 3 - Purposes of processing

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3.1. General purposes:

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Symobo will only use the Personal Data collected from you for the following purposes:

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Category 1: for providing and improving this Website and for including Personal Data in anonymous statistics, from which the identity of specific persons or companies cannot be determined, based on Symobo's legitimate interests to continuously improve its Website and services;

Category 2: for managing your account on this Website with a view to using our Symobo and website, having as its legal basis the performance of an agreement that was requested by you, and, if indicated by you, also for sending out direct marketing, having as its legal basis your explicit prior consent;

Category 3: sending you direct marketing, newsletters, promotions and promotions, with your explicit prior consent as the legal basis;

Category 4: improving user experience and statistical purposes (see below) with your explicit prior consent as the legal basis;

You are not obliged to disclose Your Personal Data, but understand that the provision of certain services will become impossible if You refuse processing.

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3.2. Direct marketing:

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The personal data will also be used for direct marketing, provided that you have given additional explicit consent (“opt-in”).

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If you are already included in our mailing list for receiving marketing material in paper and/or electronic form, Symobo may use your details to send marketing and other material related to Symobo, its products and/or services. Symobo can use the information you provide to update documents stored by Symobo.

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This consent can be withdrawn at any time, without justification and free of charge, for example, by clicking on the appropriate unsubscribe link at the bottom of each promotional e-mail message.

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3.3. Transfer to third parties:

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In the event of a complete or partial reorganization or transfer of Symobo's activities, where Symobo reorganizes, transfers or ceases its business activities, or if Symobo goes bankrupt, this may mean that your data is transferred wholly or partly to new entities or third parties through whom Symobo's business activities are carried out wholly or partly.

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Symobo will make reasonable efforts to inform you in advance of the fact that Symobo will disclose your details to said third party, but you also acknowledge that this is not technically or commercially feasible under all circumstances.

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Symobo will not sell, rent, distribute or otherwise make commercially available your Personal Data to third parties, except as described above or with your prior consent.

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3.4. Legal requirements:

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In rare cases, Symobo may have to disclose your Personal Data pursuant to a court order or to comply with other mandatory laws or regulations. Symobo will make reasonable efforts to inform you about this in advance, unless this is subject to legal restrictions.

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Article 4 - Duration of processing

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The personal data is stored and processed by us for a period that is necessary, depending on the purposes of the processing and depending on the contractual relationship between Symobo and You.

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Article 5 - Your rights

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5.1. Right of access and inspection:

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You have the right to access Your personal data, as well as the use that We make of Your personal data, free of charge, at any time.

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5.2. Right to rectify, delete and restrict:

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You are free to decide whether or not to share your personal data with Symobo. In addition, you always have the right to request Us to correct, supplement or delete your personal data. You acknowledge that if you refuse to provide information or request the deletion of personal data, certain services and products will not be available.

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You may also request that the processing of your Personal Data be restricted.

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5.3. Right to object:

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You also have a right to object to the processing of Your personal data for serious and legitimate reasons.

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In addition, you always have the right to object to the use of personal data for direct marketing purposes; in such a case, you do not have to provide reasons.

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5.4. Right to free data transfer:

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You have the right to obtain Your Personal Data processed by Us in a structured, common and machine-readable form and/or to transfer it to other controllers.

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5.5. Right to withdraw consent:

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Insofar as the processing is based on your prior consent, you have the right to withdraw that consent.

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5.6. Exercising your rights:

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You can exercise your rights by contacting us for this purpose, either by email, by post to Symobo or by using the “Contact” section of the Website, including a copy of Your ID card.

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5.7. Automatic decisions and profiling:

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The processing of Your Personal Data does not include profiling and you will not be subject to automated decisions by us.

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5.8. Right to file a complaint:

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You have the right to file a complaint with the Belgian Privacy Commission: Commission for the Protection of Privacy, Drukpersstraat 35, 1000 Brussels, Tel +32 (0) 2 274 48 00, Fax +32 (0) 2 274 48 35, e-mail: commission@privacycommission.be.

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This is without prejudice to a provision before a civil court.

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If You should suffer damage as a result of the processing of Your personal data, You can file a claim for compensation.

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Article 6 - Security and Confidentiality

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6.1. We have developed technical and organizational security measures to prevent the destruction, loss, falsification, alteration, unauthorized access or accidental notification to third parties of personal data collected as well as any other unauthorized processing of this data.

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6.2. Under no circumstances can Symobo be held liable for any direct or indirect damage resulting from incorrect or unlawful use of the personal data by a third party.

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6.3. You must comply with the security regulations at all times, including by preventing any unauthorized access to Your login and code. You are therefore solely responsible for the use made from the Website of Your computer, IP address and Your identification information, as well as for its confidentiality.

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Article 7 - Third-party access

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In order to process Your personal data, We provide access to Your personal data to our employees.

We guarantee a similar level of protection by making contractual obligations enforceable to these employees and appointees, which are similar to this Privacy Policy.

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Article 8 - Cookies

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8.1. What are cookies?

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A “cookie” is a small file sent by Symobo's server and placed on your computer's hard drive. The information stored on these cookies can only be read by Us and only for the duration of the visit to the Website.

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8.2. Why do we use cookies?

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Our Website uses cookies and similar technologies to distinguish your user preferences from those of other users of our Website. This helps us provide you with a better user experience when you visit our Website and also allows us to optimize our Website.

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As a result of recent legislative changes, all Websites that target certain parts of the European Union are required to obtain your consent to use or store cookies and similar technologies on your computers or mobile devices. This cookie policy provides you with clear and comprehensive information about the cookies we use and their purpose.

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8.3. Types of cookies:

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Although there are different types of cookies, differing in terms of functionality, origin or storage period, the legislation mainly distinguishes between functional or technically necessary cookies on the one hand and all other cookies on the other.

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For cookies placed by third parties (including Google Analytics), please refer to the statements that these parties provide on their respective websites. Please note that we have no influence on the content of these statements, nor on the content of the cookies of these third parties: Google Analytics cookies

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8.4. Your consent:

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When you first visit our Website, you will be asked to accept the use of cookies. If you continue to browse our Website, this is considered consent to the placement of cookies.

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You can refuse or block cookies at any time by changing the configuration parameters of your navigation system. Disabling cookies may mean that you will not be able to use certain features of the Website.

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If you have any further questions or comments regarding the processing of your personal data, please contact us.

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You can also find more information about cookies at: http://www.allaboutcookies.org/

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More information about online behavioral advertising and online privacy can be found here: http://www.youronlinechoices.eu

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